Last Updated: August 19, 2025

This Privacy Policy describes how Design Cut Build (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make an enquiry through https://designcutbuild.com.au (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect pursuant to this Privacy Policy.

By accessing or using our Services, you agree to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not agree, please do not use our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on our Site with the “Last Updated” date revised accordingly.

How We Collect and Use Your Personal Information

We collect personal information from you in order to:

• Provide our laser cutting services, metalworking services, and other fabrication solutions
• Communicate with you about your projects and orders
• Process payments and arrange delivery or pickup of products
• Improve our services and website experience

Personal Information We Collect Directly from You

Information you provide to us may include:

• Name, address, phone number, and email address
• Project or order details, including material specifications
• Billing and shipping addresses
• Payment information (processed securely via our payment providers)
• Any files, drawings, or designs you submit to us for production
• Customer support communications

Information Collected Automatically (Cookies & Usage Data)

When you visit our Site, we automatically collect certain information using cookies and similar technologies, including:

• IP address, browser type, and device information
• Pages you visit and actions you take on the Site
• Time and date of visits
• This helps us optimise our Site and deliver relevant content. You can disable cookies in your browser settings, but this may affect functionality.

Information We Obtain from Third Parties

We may receive information from:

• Payment processors
• Freight and logistics partners
• Advertising and marketing platforms
• These parties provide only the information necessary to process transactions or deliver services.

How We Use Your Information

We use your personal information for:

• Providing Services – to process quotes, manufacture parts, arrange delivery, and communicate project updates
• Marketing & Promotions – to send you information about our services, special offers, or new capabilities (you can opt out anytime)
• Security & Fraud Prevention – to detect and prevent fraudulent activity
• Customer Support – to respond to your enquiries and improve service delivery

How We Share Personal Information

We may share your information with:

• Service providers who assist in payment processing, shipping, IT management, and marketing
• Business partners who help deliver or promote our services
• Legal authorities, if required by law or to protect our rights

We do not sell your personal information.

Data Security & Retention

We use industry-standard measures to protect your information. While no method of transmission is 100% secure, we take steps to minimise risk. We retain personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law.

Your Rights

Depending on your location, you may have the right to:

• Access and request a copy of your personal information
• Request correction or deletion of your data
• Opt out of marketing communications
• Withdraw consent for certain types of data processing

You can exercise these rights by contacting us using the details below.

Third-Party Websites

Our Site may link to external websites. We are not responsible for the privacy practices of third-party sites.

Children’s Privacy

Our Services are not intended for children under 16, and we do not knowingly collect their personal information.

International Users

If you access our Site from outside Australia, please be aware that your information may be processed in Australia, where data protection laws may differ from your jurisdiction.